Frequently Asked Questions
Hours, bills, set-out rules, holidays, recycling and the commercial waste zones, answered in plain words.
27 questions in 5 groups
Pickups and set-out
If you use a container with a secure lid, you may set out one hour before closing.
Four streams. Trash goes in black bags inside a tote with a secure lid. Recyclables such as glass, metal and plastic go in clear bags. Cardboard is bundled and tied together, not bagged. Organic waste goes in biodegradable bags inside totes. Do not mix the streams.
Please see our holiday schedule.
Bulk items require a special pickup. Please call 973-777-0600 or email customerservice@
classicrecycling.com to arrange a special Bulk Item pickup. We accept e-waste, appliances, mattresses, furniture, and demolition material. No, we do not accept soiled linens or towels.
Mattresses require a special pickup and must be wrapped. Call 973-777-0600 or email customerservice@
classicrecycling.com to arrange pickup. Yes. We supply 32-gallon, 64-gallon and 96-gallon totes. Since March 1, 2024 all NYC businesses must store trash, food waste and food-soiled paper in a tote with a secure lid. Totes are kept inside or in a rear yard, or within 3 feet of the building line with a clear path for pedestrians.
In New York City, all businesses are required by law to recycle paper, cardboard, plastics, glass and metals, and must adhere to separation, set-out and collection requirements.
Yes. We offer 32-gallon compostable bags, 33 by 39 inches, 120 per case, at $110.00 per case. To order, call 973-777-0600 or email customerservice@
classicrecycling.com. Yes. Electronic waste is a special pickup. Devices go to R2-certified partner facilities where data is destroyed and nothing goes to landfill.
Email customerservice@
classicrecycling.com, call 973-777-0600, or fill in the Scheduling and service contact form right away. Email customerservice@
classicrecycling.com, call 973-777-0600, or fill out the scheduling and service form. Tell us what you need: an extra pickup, a change in pickup days, a different container or additional totes. Our customer service team will confirm the change.
General
Confirm that your address is in Manhattan West, then complete the new service form, email customerservice@
classicrecycling.com or call 973-777-0600. Our customer service teams will tailor a sustainability program to meet your needs and provide a written service agreement. Service begins once it is signed. Office hours: Monday to Friday, 7:30 AM to 4:30 PM
Saturday, 7:30 AM to 12:00 PM
After Hours Emergency Contact lines: 973-897-6399 / 201-906-7453Email customerservice@
classicrecycling.com or call 973-777-0600. Our office is at 409 River Rd, Suite 1, Clifton, NJ 07014. Your call goes to our in-house team, the same people who schedule your pickups, not an outside call center. Yes. Classic Recycling New York Corp. is licensed by the New York City Business Integrity Commission, BIC #249. We are also a NYC certified Women-Owned Business Enterprise.
We are an authorized Commercial Waste Zone awardee in Manhattan West, with over 50 years' experience serving Manhattan. Use our Find My Zone tool to check if your address is eligible to be serviced by Classic Recycling.
Yes. Refer a new business and, once the new customer has started service and paid two full monthly invoices, you receive a credit on your own invoice. The credit runs from $50 to $500 depending on the new customer's monthly service amount.
Billing
Bills are paid online through doxo, an independent bill-pay service. You can pay with a credit card, debit card or your bank account. Your payment information is never shared with us. Questions about a bill? Call 973-777-0600 or email customerservice@
classicrecycling.com. Yes. When you create your online account through doxo you can turn on Autopay so your bill is paid on time every month. Questions about a bill? Call 973-777-0600 or email customerservice@
classicrecycling.com. doxo may charge a convenience fee. The fee is shown before you confirm the payment. Classic Recycling never sees or stores your card details. Questions about a bill? Call 973-777-0600 or email customerservice@
classicrecycling.com.
Commercial Waste Zones
Under Local Law 199 of 2019, New York City is divided into 20 commercial waste zones. DSNY awards up to three carters per zone, and every business must contract with one of the carters awarded its zone.
Manhattan West: West 14th Street to West 110th Street, from the Hudson River east to 6th Avenue below West 26th Street, 8th Avenue from West 26th to West 59th, and Central Park West from West 59th to West 110th. Businesses on both sides of Central Park West are in Manhattan West.
Customer sign-up for Manhattan West runs from April 1 to May 31, 2027, and the zone is fully in effect on June 1, 2027. It is Phase 8 of DSNY's rollout. Existing customers can keep their service and stay with Classic Recycling by signing a CWZ compliant service agreement!
Classic services clients for less than the DSNY-agreement set maximum rates.
Not once your zone takes effect. Classic Recycling is a DSNY-authorized Manhattan West Commercial Waste Zone Awardee and serves that zone only, so after the zone program starts in your area you'll need one of the carters DSNY awarded there. Check your address with our Find My Zone tool.
Complaints and problems
Use the Report a problem form to tell us the date, time and category of the issue (services, employees, support, schedule, products, emergency service or other) and what happened. You may also email customerservice@
classicrecycling.com or call 973-777-0600.
Didn't find your answer? Email customerservice@